![]() V20 or maybe V12?) or are you updating from an earlier release of V21 to a later release of V21? Does that mean you have been attempting to update to V21 from an earlier version (i.e. imho, you should try to win them over as paying customer by making your product unreplaceable and essential to their workflows rather than punishing those who bought a license. If talented, young artist pirate your software to start their careers - so be it. I'm not convinced anymore, please don't make it this hard to be a paying customer. As of this very moment, im planning to refund the license I just bought. In the meantime, I figured out how to get a trial version going. Since its Sunday and I lost a couple of hours on my tasks already and don't have my company's card ready.īut now my license won't show up in my company account and is instead being sent to my private address which I only used for payment. I've tried over and over to access my licenses through 'order history' but your digicert implementation requires me to confirm an email which I have yet to receive. I proceeded to buy a new annual license for 220€ which I paid for with my private PayPal account to speed things up. I logged into my company account only to find out that the standalone license of 11, which I bought from you directly, isn't even worth a measly 10% discount for you today - that's disappointing customer relationship management. Visit this page to find the closest to your Capture One reseller. ![]() If not, reach out to the seller directly and ask for the key. If you purchased your license from a Capture One reseller or any external dealer, they should have provided your with a license key. ![]() Purchased via an external vendor (not in the web store) This means you are looking for your order under the wrong account.Ģ. If your email address does not have a history of registered orders, you will be redirected to and asked to enter a different email address. You should also have received an email with your order and product information from your order was placed using this account's email address, you will be redirected to your account on the FastSpring portal where you will see all your purchasing history and payment data: Purchased via Capture One web storeĬlick on the View button under “Order history” to see all orders that you have placed via the Capture One online store. Just purchased license key, not yet activated 1. you can also view your activation history as well as reset seats when you need to activate the software on other computers. the maximum eligible version and the download link to it You will also find other key related information like: Your active license keys will be displayed under the corresponding products. As well as paid licenses, in this section you will see active trial and Express license keys, if there are any.Ĭheck how to retrieve Capture One trial or Express in the guides below: Log into your account and click on the Manage button under “Plans & services management” to see all product licenses that have already been activated under this account, whether or not you purchased them in the web store.
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